Frequently Asked Questions
SHIPPING
We currently ship to the US and around the world. All orders are process in the order that they are received with most orders shipping within 1-2 business days (MONDAY – FRIDAY 9:00 AM – 4:00 PM EST) unless otherwise noted. Please note this processing time is in addition to shipping transit times. Orders placed during peak sales days (including release days and Black Friday / Cyber Monday weekend) may be subject to additional processing time, as we are processing a large amount of orders during these times. All shipping costs are based solely on weight and destination and are provided directly by our shipping provider.
EXPEDITED SHIPPING
Choosing expedited shipping (USPS 1-3 Priority) at check-out does not place your order to the front of the shipping queue since we process all orders in the order they are received, but it does provide you the quickest shipping method possible after processing.
INTERNATIONAL SHIPPING
International orders require extended shipping time, 2-4 weeks or longer, in some cases. Shipping times vary greatly based on your international shipping address. Please note Import duties, taxes and other charges are not included in the item price or shipping costs. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.
ORDER CHANGES
We are not able to make any changes to an order once it is placed. We are not able to add, remove items, or exchange items within an order. We are also not able to cancel orders. Should you need to make a return, all of our return information is listed below.
ANGEL POLICY
Feel free to use our images in the creation of handmade cards, scrapbooks for the purpose of resale. However, we ask that you follow the criteria below in doing so.
- You may not digitally alter our images in any way.
- You may not sell or distribute stamped images at any time. This includes group swaps or community swapping of any kind. Please understand that we are NOT against you lending our stamp(s) to your friends or family when having a get together at your home or a crop.
- SugarPea Design images may not be used for logo design, trademarks or any other promotional purpose. All artwork and stamps are our original creations and copyrighted.
- You may not redistribute our stamps or use them to create your own kits to sell.
- Stamped images may not be sold.
- Mechanically or electronic reproduction of our images are prohibited at all times. This includes turning a stamped image into a digital format, creating paper piecing patterns, die cuts or creating embroideries.
SWEET INCENTIVE PROGRAM
Our Sweet Incentive promotions begin on release dates and continue WHILE SUPPLIES LAST!! The FREE sweet incentive promotional item will not be applied to any orders placed prior to or after the end of said promotion time. It is not necessary to add the Sweet Incentive promotional item to your cart or enter a coupon code, it will be automatically included on all qualifying orders!
WHOLESALE INQUIRIES
To apply for a wholesale account please email us at sales@www.sugarpeadesigns.com with the following information.
Name
Business Name, address and website address
Phone number
Copy of your resale license
Please note that we do not allow our products to be sold on Etsy, Facebook, Ebay, or any other third-party websites. We also do not allow our products to be sold via Social Media in groups, or as part of group buys. Our intention in offering our products for a wholesale discount is to support independent retailers. Our wholesale policies must be adhered to in order to keep your account in good standing.
DISCOUNT CODES & SALES
We do occasional offer discount codes, so be sure to join our email newsletter list and follow us
and @ on Facebook and Instagram to receive updates on any current promotions. Any sales or discount codes offered are for in-stock products only. No raincheck will be offered.
GIFTS, DONATIONS AND SPONSORSHIPS
To request a donation or sponsorship for your challenge or event, please complete contact us at hello@sugarpeadesigns.com Please know that we plan our donation budget months in advance. We're flattered you thought of us! We'll get back to you as soon as possible.
AFFILIATE & THIRD PARTY LINKS
From time to time, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. Some of the links on this site are affiliate links. We may earn a commission through clicks or purchases made using that link.
