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We understand that you often contact customer service because something has gone wrong. Please know that it’s important to us that you feel valued and appreciated. With this in mind, you can rest assured that customer service and your satisfaction are our top priority. We will respond to all inquiries as quickly as possible. Emails are answered MONDAY – FRIDAY 9:00 am – 4:00 pm EST. If possible, please include your name and order number if applicable so that we can assist you quickly.